{"id":2253,"date":"2017-09-16T19:23:00","date_gmt":"2017-09-16T19:23:00","guid":{"rendered":"https:\/\/expressiptv.store\/?page_id=2253"},"modified":"2025-04-29T01:05:04","modified_gmt":"2025-04-29T01:05:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/expressiptv.store\/?page_id=2253","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]<\/p>\n

Question and Answer<\/span><\/h6>\n

[\/vc_column_text]

\t
<\/div>\t
<\/div>\t
<\/div>\t
<\/div>\t
<\/div>\t
<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″ offset=”vc_col-lg-1 vc_col-md-1″][\/vc_column][vc_column width=”1\/3″ offset=”vc_col-lg-4\/5 vc_col-md-4\/5″][vc_tta_accordion title_tag=”h3″ style=”modern” active_section=”1″][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – What do I need look for TV?” tab_id=”1734441712327-6bd4de50-3b20″][vc_column_text css=””]A \u2013 You need the following: High-speed Internet connection, at least 20.0 Mbps. A functioning Smart TV,ALL Android,ALL IOS,MAG,FireStick,Enigma2[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Can I Change the type of my receiver?” tab_id=”1734441705563-cb78f10e-ece2″][vc_column_text css=””]A \u2013 Yes, You can Use your subscription on new device.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Are all channels in HD format?” tab_id=”1734441766377-28ae8a69-79fa”][vc_column_text css=””]A \u2013 We have a mixture of SD , HD and FHD channels.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Can I Use my subscription on mutiple devices?” tab_id=”1734441709774-845aff1e-41d3″][vc_column_text css=””]A \u2013 Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.
\nExcept for MAG or MAC based devices, for multi device at the same time we have discounts.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Which channels do you have?” tab_id=”1734441763891-6bcae224-2302″][vc_column_text css=””]A – You can view our Channel List here<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Can I watch anywhere?” tab_id=”1734441761056-b5ee557e-8c19″][vc_column_text css=””]Q – Can I watch anywhere?[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q – Are all Set Top Box devices Supported?” tab_id=”1734579769024-05ce20c9-4123″][vc_column_text css=””]A- Most Devices are supported referring to our Tutorial page. You contact Us for special devices.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Does it work in my country?” tab_id=”1734442345516-478db0ac-4fb0″][vc_column_text css=””]A- It doesn\u2019t matter where you are and your desired channels, You can access over internet from anywhere to all over the world stations.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – What Payment methods are available?” tab_id=”1734442342948-98282f2d-e8d5″][vc_column_text css=””]A -PayPal is default gateway, Also Credit Cards may work without PayPal account with checkout As GUEST after forwarding to PayPal webpage in order form. for 6 Or 12 Months subscriptions we have more options like IBAN \u2013 SKRILL \u2013 CRYPTO[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Why I did not received my subscription line after 30 minutes?” tab_id=”1734442341015-840cc06f-f57c”][vc_column_text css=””]A \u2013 some times PayPal does not update immediately And You must send screen shot of your payment<\/p>\n

with Transaction ID to our Email for manually process and activation.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Why Your line not working on my device but other Provider Working? Is it SCAM?” tab_id=”1734442338868-de492837-170c”][vc_column_text css=””]A \u2013 No! Just contact Us. We Provide Two premium service on store and There are some Pros and Cons for premium service.<\/p>\n

Pros: High Quality of Service, 24\/7 Team working, Huge collection of contents (Channels,Movies,Series)<\/p>\n

Cons: Premium lines have High network traffics around the world and Internet Providers May look closer to them and realize The streaming service and try to restrict or block the connection and need VPN but basic providers (Unknown and low traffic) May work everywhere[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – There are some packages on my subscription that i don\u2019t want to have. Can I delete them?” tab_id=”1734442336911-937476fb-2e48″][vc_column_text css=””]A \u2013 If you tell us which Country (not channels) you don\u2019t want we will remove them from your subscription.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – When will my subscription be blocked and deleted?” tab_id=”1734442334723-a9e7a1c7-4bf3″][vc_column_text css=””]A- If you share the Line in Public networks on Internet (websites, restream..) and there will be no refund.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – My subscription was working earlier but I can not access now!” tab_id=”1734441760513-8d80f5cd-1a75″][vc_column_text css=””]A- First, please check your network connection, reboot your router and device, and then try again.
\n\u2013 If you have Phone, tablet . connected to same internet try with them, to setup on this devices please check our tutorials, if the problem was exist on the other devices as well, it\u2019s time to switch mobile network and try without home WIFI , if it was working fine so the problem is with your internet provider
\n\u2013 check if you are not overloading your network with downloading or watching movies, etc.\u2026 on these devices.
\n\u2013 Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
\n\u2013 Make sure you are connecting using a LAN (Ethernet) cable to devices and not via WIFI.
\n\u2013 If your network connection is no problem, please check whether your account is used on other devices.
\n\u2013 If none of above steps don\u2019t Help. Otherwise contact Us after at least 20 Minuets.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – My channels are not working?” tab_id=”1734442332602-96c5d562-5e9a”][vc_column_text css=””]A- We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
\nIf a channel is down, we will do our best to restore that back to service.
\nPlease use the guidelines below before reporting a channel:<\/p>\n

\u2013 Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
\n\u2013 Is this happening on all channels? If it is, you need to check on your end.
\n\u2013 Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
\n\u2013 Make sure you are connecting using a LAN (Ethernet) cable to devices and not via WIFI.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Q – Channels Issues?” tab_id=”1734579946077-40b51fa9-3664″][vc_column_text css=””]A- If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Some channels are not working ( BLACK SCREEN\/BROKEN VOICE)?” tab_id=”1734442328811-74d2d81c-0843″][vc_column_text css=””]A- We can not promise all channels are working properly due to your Internet speed,
\nIndividual channel technical difficulties or if incompatible device\/app\/program is used. If problem persist, Then you must report Us[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Why do you suggest not to use Proxy or VPN?” tab_id=”1734442326814-8b4529eb-f494″][vc_column_text css=””]A- So far we have not seen a VPN or Proxy that was reliable enough for streaming[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Do you provide Refunds?” tab_id=”1734443748386-8bd0893b-f5ba”][vc_column_text css=””]A \u2013 Providing services and setting up a new account bring costs to US. Therefore, before paying for the service, be absolutely sure that you want the service, otherwise we can change your service or You will get a refund If you have paid for the service but we haven\u2019t yet activated the service for you, you can request a cancellation and refund.<\/p>\n

We try to do our best by fixing any issue or replacing with another service ( we have three different services) if you contact Us for help and we can not solve your problem also by replacing the service after a certain time, then we make a refund<\/p>\n

-Some guys open case in paypal without contacting us and do not know that IPTV is not legal,if paypal realize that what they bought.
\nthen will close the buyer account immidetiatly due to breaking their terms.<\/p>\n

If you aren\u2019t sure about the service you want to buy, you can first contact us and get help.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Sometimes when I watch a movie it keeps buffering?” tab_id=”1734443745742-bf547892-b21c”][vc_column_text css=””]A- Sometimes you may experience buffering due to low internet speed, high internet traffic. If you experience buffering press \u201cpause\u201d for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Wi-Fi or Ethernet?” tab_id=”1734443743560-b7328073-54de”][vc_column_text css=””]A- We always recommend that you connect your device hardware (ethernet).[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Response time to Email on Support?” tab_id=”1734443739609-3ed9be3e-35db”][vc_column_text css=””]A- Issuing an Email for account activation or technical support will get responded between 30Minutes for activation and 1 Hour to 2 for technical support . But we intend to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 3 hours.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – I tried all the methods to solve my problem but they don\u2019t work for me?” tab_id=”1734442320073-322dc8c9-a28e”][vc_column_text css=””]A- The last chance and method is to check by us in your end with your computer on windows, you must install anydesk.com software on windows and send its ID, then we will connect to your desktop remotely and check it together for you internet state and many other parameters with different application to find your problem[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/12″ offset=”vc_col-lg-1 vc_col-md-1″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text css=””] Question and Answer [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″ offset=”vc_col-lg-1 vc_col-md-1″][\/vc_column][vc_column width=”1\/3″ offset=”vc_col-lg-4\/5 vc_col-md-4\/5″][vc_tta_accordion title_tag=”h3″ style=”modern” active_section=”1″][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – What do I need look for TV?” tab_id=”1734441712327-6bd4de50-3b20″][vc_column_text css=””]A \u2013 You need the following: High-speed Internet connection, at least 20.0 Mbps. A functioning Smart TV,ALL Android,ALL IOS,MAG,FireStick,Enigma2[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Can I Change the type of my receiver?” tab_id=”1734441705563-cb78f10e-ece2″][vc_column_text css=””]A \u2013 Yes, You can Use your subscription on new device.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Are all channels in HD format?” tab_id=”1734441766377-28ae8a69-79fa”][vc_column_text css=””]A \u2013 We have a mixture of SD , HD and FHD channels.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-question-circle” add_icon=”true” title=”Q – Can I Use my subscription on mutiple devices?” tab_id=”1734441709774-845aff1e-41d3″][vc_column_text css=””]A \u2013 Please pay attention that 1 subscription can be used on multiple devices but you can watch only […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-2253","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t